託雷莫里斯海灘伊貝索爾酒店 (Ibersol Torremolinos Beach)

Upon arriving at the hotel late at night after a long train ride the elevator was broken and my fiancée and I got stock in it for roughly two minutes. The room was extremely hot when we got to it and the air conditioning barely worked which caused me to get roughly three hours of sleep throughout the entire night. As I got into the shower in the morning I noticed that it was an open area and after finishing the bathroom floor was soaking wet and I almost fell. My fiancée and I went to the elevator in the morning and it did not work so we had to walk down five flights of stairs with three pieces of luggage. I went to talk to the front desk clerk and when I walked up to her she put her index finger in the air toward me to express wait a moment while she was on the phone. In the states if a customer is in front of a staff member they always take care of them first. I waited for roughly two minutes before she got off the phone and I asked to speak to the manager on shift. It appeared that I was inconvenience her to ask that request because she rolled her eyes and made a breathing sound when I asked her. After I explained everything to the assistant manager he stated, “I can not help you if you are leaving but if you were to stay I could do something for you”. In the states any hotel would have given us that night free especially after the situations we went through only in one night. I have photos below and I was extremely disappointed with my stay and the staff at this hotel.

Good location. About 15 minutes from the airport. Very close and walking distance to restaurants. The breakfast was superb. Good selection and catered for all dietary requirements. Love the fact you could have cava for breakfast. Just add some orange juice to make a mimosa. Stayed on the 10th floor with a partial Seaview, and the view was stunning. The pool area was lovely, but it is not a heated pool.I would recommend this hotel.

A nível de funcionários, achei muito fraco. Tempo no check-in demorou imenso. Falta de simpatia nos funcionários do balcão de recepção. E o mesmo se aplica aos funcionários da sala do pequeno almoço. Pouco amigáveis e com aparente falta de vontade/brio/interesse em fazer um trabalho com simpatia e atenção ao hóspede. Uma última questão que não entendo, é que os hóspedes do hotel não tenham direito (sem ter que pagar) à área reservada/exclusiva. Estranho, sobretudo por se tratar de um resort, onde normalmente os hóspedes têm full Access a todas as áreas.

Nos encantó el estar hospedados en este sitio, lo recomiendo al 100%, el personal excelente los desayunos ni hablar de lo rico que estaban sin duda volveremos muchas gracias

Buena cocina y personal amable. Hotel familiar, ruidoso si hay familias españolas. Frente a una playa de arena gorda y buenos chiringuitos

Hotel con muy buena ubicación. Es personal muy atento.

Schönes, renoviertes Hotel. 3min zu Fuß zum Strand. Tolles Frühstücksbuffet.

Het was netjes alleen jammer dat je om eerder in te checken 25 euro moet betalen en voor later uitchecken 15 euro per uur dat tikt aan als je een late vlucht hebt kun je beter een nacht bijboeken.

很好，酒店停車15歐/天，海景很棒

Great experience, ideal location with friendly staff and clean room. Great inclusive breakfast